Creation and Delivery of Individually Customized Web Pages

ABSTRACT

A system includes a computer storage device to store a first and second set of information about individuals, and user interface design components. A computer server is coupled to the computer storage and is programmed to receive a request for a webpage from an individual&#39;s device and analyze the first and second set of information to predict differences in at least one key performance indicator for that individual. The server is further programmed to automatically select a user interface design component for presentation to the individual, automatically generate and transmit a first customized webpage with the selected user interface design component to the device, and in response to an interaction with the selected user interface design component on the first customized webpage, automatically generate and transmit a second customized webpage to the device to create a customized page flow.

CROSS-REFERENCE TO RELATED APPLICATIONS

The present application is a continuation of U.S. patent applicationSer. No. 14/986,825, now U.S. Pat. No. 10,122,824, entitled Creation andDelivery of Individually Customized Web Pages and filed on Jan. 4, 2016,which is a continuation-in-part of U.S. patent application Ser. No.14/026,225 entitled Customized Interaction with an Individual and filedon Sep. 13, 2013. The entire contents of both aforementionedapplications are hereby incorporated by reference for any and allpurposes.

BACKGROUND Technical Field

The present subject matter relates to creation and delivery ofindividually customized web pages to a user device from a computerserver.

Description of Related Art

The World Wide Web provides a mechanism for a user to access a widevariety of information by downloading web pages that are typicallyformatted using a hypertext markup language (HTML). Many web pagesprovide links to other web pages, allowing a user to navigate from onepage to another. Over time, HTML has evolved to allow for a very richuser experience including media and a variety of different types of userinterface elements. A web page designer can spend a large amount ofeffort to make a web page look pleasing to an average user and toattempt to make it very enticing for a user to perform particularfunctions, such as purchase an item on the website. This task is quitedifferent than the traditional task of laying out a static page of amagazine or catalog due to the wide variety of interactive options thatare available to a web page designer that simply weren't possible on apiece of paper.

Many business entities collect information on their customers. In somecases, the information comes from a loyalty program where customersidentify themselves at a point-of-sale so that their purchases can betracked. The tracking information can be used by the business entity formany different purposes. In some cases, the tracking information is usedto provide discounts, or other benefits, to the customer. In some cases,a coupon is provided to the customer, either in the store or later bymail, for products that the customer has purchased in the past, or for acompeting brand of a product that they have purchased in the past. Thebusiness entity can also use the information to gauge the success of amarketing campaign, pricing strategies, or for many other purposes.

Many e-commerce websites collect information on users' actions on thewebsite. In some cases, this information is anonymized and used toevaluate various aspects of the website. In other cases, the informationis associated with a user, which is commonly done through the use ofcookies stored on the user's computer. Some websites define an accountfor the user for the website and have the user log into the websitewhich helps keep the information about the user that is stored on thewebsite secure. The information can then be used for various purposes tomake the website easier to use for that user. In some cases, the websitestores a credit card number for the user. In some cases, recommendationsare made to the user based on the user's past actions on the website.

Current recommendation systems seek to predict the ‘rating’ or‘preference’ that an individual would give to an item they have not yetconsidered, using either a content based approach or a collaborativefiltering approach. In a content based approach, the model is built fromthe characteristics of an item. In a collaborative filtering approach,the mode is built from characteristics of the user's social environment.But a user's interest in an item can be influenced by many factors, suchas product description, brand, price, shipping charge, return policy,and the like. Current approaches for making automatic recommendationsonly consider a hard-coded set of limited features for a product, whichreduces the accuracy of their predictions. They also customize a limitedpart of the user experience, such as a dedicated recommendations portionof the webpage, while the rest of the webpage is the same for everyone.

BRIEF DESCRIPTION OF THE DRAWINGS

The accompanying drawings, which are incorporated in and constitute partof the specification, illustrate various embodiments of the invention.Together with the general description, the drawings serve to explain theprinciples of the invention. They should not, however, be taken to limitthe invention to the specific embodiment(s) described, but are forexplanation and understanding only. In the drawings:

FIG. 1 shows a block diagram for an embodiment of a system for creationand delivery of individually customized web pages;

FIG. 2 is a data flow diagram for an embodiment of creation and deliveryof individually customized web pages;

FIG. 3 is a flow chart for an embodiment of a method for creation anddelivery of individually customized web pages;

FIG. 4 is a data flow diagram for an embodiment of a predictive machinelearning engine;

FIGS. 5A and 5B show customized page flows for two different individualsgenerated by an embodiment;

FIG. 6 shows a schematic of a physical retail store with sensors for usein an embodiment; and

FIG. 7 shows an embodiment of an electronic system for creation anddelivery of individually customized web pages.

DETAILED DESCRIPTION

Delivering a customized web browsing experience can be vital in keepinga user's attention and driving user behavior. Different people willreact to different presentations in different ways, and a web pagecustomized for a first user to increase the odds that the first userwill engage in desired behavior, such as purchasing a featured item, maynot have the same effect on a second user. For example, the first usermay be more likely to purchase an item in response to a bright colorscheme with a small selection of items presented, while a second usermay be more likely to purchase an item if the web page uses a mutedcolor scheme with a large selection of items to choose from.

The challenge of presenting optimized web pages and page flows is uniqueto the World Wide Web, as such presentations were not possible intraditional merchandising where the same store display was seen by everycustomer walking through the store, or the same catalog was sent tothousands of customers. Determining how to customize the web pages andpage flows for an individual is a difficult problem. Systems, methods,and computer program products that provide a solution to this problemare presented herein. An example system includes a computer storagedevice to store a first set of information that includes informationrelated to interaction by a plurality of individuals with an entity, asecond set of information that includes information related to theplurality of individuals from at least one internet source notcontrolled by the entity, and a plurality user interface designcomponents. A computer server is coupled to the computer storage and acomputer network. The computer server is programmed to receive arequest, over the computer network, for a webpage from a deviceassociated with a particular individual of the plurality of individualsand analyze the first set of information and the second set ofinformation to predict differences in at least one key performanceindicator for the particular individual in light of the plurality ofuser interface design components. The server is further programmed toautomatically select at least one user interface design component fromthe plurality of user interface design components for presentation tothe particular individual, based on the analysis, automatically generateand transmit a first customized webpage, in response to the request,over the computer network, to the device associated with the particularindividual, the first customized webpage comprising the selected atleast one user interface design component, and in response to aninteraction with the selected at least one user interface designcomponent, automatically generate and transmit a second customizedwebpage to the device associated with the particular individual tocreate a customized page flow.

In today's world, electronic data is collected on many aspects of anindividual's experience, both online, and in the physical world.Examples of electronic data that is often collected on an individualincludes information about purchases made at both retail stores andonline, surveillance camera images, behaviors on a website, informationon social media sites posted by the individual or by other people aboutthe individual, online product reviews posted by the individual, andmany other types of information. In some cases, the information iscollected by an entity without the individual's knowledge or permission,but in many cases, the individual provides the information to the entitydirectly, or provides the entity permission to collect and use the data.This permission can come from the terms of use for logging into awebsite, terms of joining a loyalty program and providing the loyaltyprogram identification to the entity, or by some other form of explicitor implicit permission from the individual.

With the advent of big data, machines have access to a vast range ofinformation down to minute detail on their customers and the market inwhich they participate. This data can be used to provide customizedinteraction with an individual. A predictive machine learning enginebuilt on a flexible and scalable architecture can consume and processunstructured big data in near real-time, which allows complex customizedinteraction that is unique to each individual.

For example, retailers can gather a wide array of segmented data, suchas user profile, loyalty, purchase history, social feeds, geo-location,and more, related to their customers from their own websites, and fromother websites that are not controlled by the retailer. In some cases,the same retailers also have information from their own physical retailstores, such as products, services, inventory, locations, digitalcontent and business key performance indicators (KPI). Data can becollected by the retailer from any interaction point with the customer,including websites, apps running under Windows®, iOS or Android™,point-of-sale terminals, and video cameras or other physical sensors inretail locations. Beacons, or analytics technology, are inserted intosome devices, such as websites and apps, in some embodiments, that allowreal-time changes in a customer's behavior to be observed.

Other data that can be linked to an individual customer is extractedfrom other internet sources. The association between an individualcustomer and an internet source that is not controlled by the retailercan be done in several different ways. In some cases, the customer linkstheir retailer loyalty account to one or more of their social mediaaccounts. In some cases, a customer's credit card is registered with theretailer and permission granted to track purchases with that creditcard. In some cases, the customer's name or other identifyinginformation can be used to link other web information with the customer.Any method can be used to link a customer with information from othersources on the internet. Examples of internet sources not controlled bythe retailer that can be used to obtain information related to anindividual include, but are not limited to, social media sites such asFacebook or Twitter, rich site summary (RSS) feeds, product reviewwebsites, blogs, and personal websites of customers. Other internetrelated data can also be collected, such as, but not limited to,browsing history, click path, page view duration, mouse location anddwell-time, and geo-location, as well as information about webpages usedby the customer such as color, size and shape of user interfaceelements, page layout, and the like. In some embodiments, the extracteddata is then classified into different labels according to topic,interest, mood, color, brand, and the like.

A predictive machine learning engine takes the structured andunstructured data gathered from the retailer's own online and physicalpresence, as well as the data gathered from other websites, such associal media sites and online product reviews that can be associatedwith the retailer's customers, and predicts one or more key performanceindicators for an individual customer based on various presentationsthat can be made to that individual customer. The machine learningengine uses techniques such as classification, collaborative filteringand logistic progression to manage the large data set provided. Across-product of many different user-interest features is generated andthe weight of the different user-interest features is found. The numberof user-interest features analyzed can be into the millions, or evenbillions, of data points. User-interest features that are not importantin influencing a key performance indicator are discarded to reduce thenumber of features to a number that can be presented to an individualcustomer, which is in the hundreds or less for many embodiments.

The user-interest features are then used to create a customizedpresentation for an individual customer. The customized presentation cantake many different forms, including, but not limited to, a customizedwebpage layout, a customized webpage color scheme, a customized pageflow for a website, a short textual message, an image, or an audiomessage. The presentation can contain any type of content, but in someembodiments, the customized presentation can include dynamic pricing,product discounts, coupons, loyalty rewards, or product bundles.

The customized presentation is then provided to the customer. In someembodiments, the customized presentation is sent to a computer that thecustomer is using or is otherwise associated with the customer, as oneor more webpages or as data for an application running on the computer.In other embodiments, the customized presentation is sent to a mobileelectronic device associated with the customer as a short messageservice (SMS) text message, a phone call, one or more webpages, or datafor an app running on the mobile electronic device. In yet otherembodiments, the customized presentation is sent to an electronicdisplay and/or speaker near the customer in a retail store. In somecases, the customized presentation is interactive with the customer, butin other cases, the customized presentation is static, with no mechanismfor a response from the customer. Multiple presentations on multipledevices can be provided for the customer in some embodiments.

Reference now is made in detail to the examples illustrated in theaccompanying drawings and discussed below.

FIG. 1 shows a block diagram for an embodiment of a system 100 forcreation and delivery of individually customized web pages. The system100 includes a server 110 and one or more computer readable storagemedia 130. The server 110 includes one or more central processing units(CPU) 112, that are configured to execute computer program code. Theserver 110 also includes a network interface 118, coupled to the CPU112, to allow the CPU 112 to communicate over a computer network, suchas the internet 101. The server also includes memory 120, coupled to theCPU 112, to store computer program code 122-129 and data 121. The memory120 can be any type of computer memory, including, but not limited to,volatile random access semiconductor memory of any type, non-volatilesemiconductor memory, rotating magnetic or optical memory, or anycombination of those computer memories or any other memory suitable forstoring computer program code and/or computer readable data.

The one or more computer readable storage media 130 can be any type ofcomputer readable storage, including any of the types of storage listedfor the memory 120, and in some embodiments may be integrated with thememory 120 in the server 110. In other embodiments, the media 130 may becoupled to the server 110 through any type of disk interface, computernetwork, or other computer communication mechanism. The media 130 canstore a variety of data. In at least one embodiment, the media 130stores a first set of information 132 that includes information relatedto interaction by a plurality of individuals with an entity, a secondset of information 134 that includes information related to theplurality of individuals from at least one internet source notcontrolled by the entity, and a plurality user interface designcomponents 136. The first set of information 132 may include informationrelated to interaction by a particular individual with the entity andthe second set of information 134 may include information related to theparticular individual from internet sources such as, but not limited to,social media sites such as Facebook or Twitter, rich site summary (RSS)feeds, product review websites, blogs, and personal websites ofcustomers. Other internet related data can also be stored in the secondset of information 134, such as, but not limited to, browsing history,click path, page view duration, mouse location and dwell-time, andgeo-location, as well as information about webpages used by theplurality of individuals such as color, size and shape of user interfaceelements, page layout, and the like.

The memory 120 in the server 110 may hold a computer program. Thecomputer program has code executable by the CPU 112 to program the CPU112 to perform a variety of tasks. In at least one embodiment, thememory 120 includes code 122 to receive a request, over a computernetwork, such as the internet 101, for a webpage from a device 170associated with a particular individual of the plurality of individuals.The device may be a desktop computer, a laptop computer, a tablet, asmartphone, or any other device capable of requesting a webpage from theserver 110 and then displaying it to the user on a display 172. Thememory 120 also includes code 124 to analyze the first set ofinformation 132 and the second set of information 134 to predictdifferences in at least one key performance indicator for the particularindividual in light of the plurality of user interface designcomponents. The memory 120 also includes code 126 to automaticallyselect at least one user interface design component from the pluralityof user interface design components 136 for presentation to theparticular individual, based on the analysis. The memory 120 furtherincludes code 128 to automatically generate and transmit a firstcustomized webpage, in response to the request, over the computernetwork, to the device 170 associated with the particular individual.The first customized webpage includes the selected at least one userinterface design component. Code 129 is also included in the memory 120to automatically generate and transmit a second customized webpage tothe device 170 associated with the particular individual, in response toan interaction with the selected at least one user interface designcomponent, to create a customized page flow. The first and secondcustomized webpages can then be presented on a display 172 of the device170.

FIG. 2 is a data flow diagram for an embodiment 200 of creation anddelivery of individually customized web pages. An entity 220, which canbe any type of entity, such as an individual entity, a corporate entity,some other type of business entity, a government entity, a non-profitorganizational entity, and the like, has a relationship with theindividual 201, and may have relationships with other individuals 205 aswell. The relationship between the entity 220 and the individual 201 cantake any form, such as the individual 201 being a customer, client, ormember of the entity 220, user of products or services provided by theentity 220, or a supplier to the entity 220, although other types ofrelationships are possible in some cases.

The entity 220 has one or more interaction points with the individual201 that are a part of the entity 220. In some embodiments, the entity220 has one or more physical presences, such as a retail store 221 and arepair center 222. In some embodiments, the entity 220 has one or moreonline presences, such as a corporate website 225, and an e-commercewebsite 226. In some embodiments, the entity 220 provides a smartphoneapp 227 or other computer program to run on an individual's electronicdevice, an electronic logging device, or other electronic device, to theindividual 201, which can monitor the individual's activity or be usedby the individual 201 to interact with the entity 220. In someembodiments, the entity 220 has other interaction points, such as anentity call center 228 that is used to interact with the individual 201.

The entity 220 collects information about the interaction between theindividual 201 and the various interaction points 221-228 of the entity220. In some embodiments, the entity 220 also collects information aboutthe interaction between the other individuals 205 and the variousinteraction points 221-228 of the entity 220. The information gatheredcan be related to any aspect of the interaction, depending on theembodiment.

In some embodiments, information from an online presence 225-226 iscollected, such as information about individual interface elementspresented to the individual, click-through information for the userinterface elements presented to the individual 201, information about apage of the website, and dwell-time information for the page of thewebsite. Other information can be collected from an online presence225-226 in other embodiments, such as mouse paths and pauses,information about products displayed, information about purchases made,searches performed, or any other type of information that is availableto an online presence 225-226 of the entity 220. In some embodiments,information about items examined by the individual 201 is collected,where an examination is determined by the products displayed, the itemsclicked on, the mouse path, or some combination of those items. Anindividual 201 can be identified by the online presence of the entity220 by using any method, but in some embodiments, the individual 201logs into the website and a cookie is provided to the computer,smartphone, or other device accessing the website which is then used toassociate the actions taken from that device with the individual 201. Inat least some embodiments, the login credentials are tied to an accountof the entity 220, such as a loyalty account, a credit account, or someother type of account of the entity. In some embodiments, geographicalinformation from the device accessing the website is used to helpidentify the individual 201. In some embodiments, information about aninteraction with an online presence is gathered without associating theinformation with an individual, or anonymously.

In some embodiments, information about the interaction between aphysical presence 221-222 and an individual 201, and in someembodiments, other individuals 205, is collected. Information about theinteraction between an individual 201 and the physical presence can begathered at a point-of-sale terminal in a retail store 221, aninformational kiosk in the physical presence 221-222, or sensors such assurveillance cameras or radio frequency identification (RFID) readerslocated in the physical presence 221-222, or other devices, depending onthe embodiment. The individual 201 can be identified using any method,depending on the embodiment, including, but not limited to, swiping aloyalty card, using a credit card, carrying an RFID tag, or beingidentified by facial recognition software on the video captured. Theinformation collected can be any type of information, but in at leastone embodiment, the information includes location information about theindividual 201 from one or more sensors in the retail store 221 andlayout information for the retail store 221 so that products or servicesthat the individual 201 was exposed to in the retail store 221 can beidentified. The layout information may include stock locations ofvarious products in the retail store 221. In some embodiments, theinformation collected includes information on one or more itemspurchased from the entity 220 by the individual 201, and informationabout examinations of one or more items, provided by the entity 220, bythe individual 201.

The information collected about interactions between the entity 220 andthe individual 201, and in some embodiments other individuals 205, fromvarious parts of the entity 220 itself is referred to as the first setof information 229 herein. So while the first set of information 229includes information about interactions between the entity 220 and anindividual 201, in some embodiments, the first set of information 229also includes information related to interactions by other individuals205 with the entity 220, and in some of those embodiments, some of thoseinteractions are anonymous.

The individual 201 also interacts with other resources on the internet230.

Information is obtained by the entity from at least one internet source231-235 that is not controlled by the entity 220. The types of sourcesthat the individual 201 uses, depending on the individual, include oneor more social media websites 231 associated with the individual 201,third-party e-commerce websites 233, websites where products arereviewed 235, and other types of websites too numerous to detail here.The entity 220 obtains information about the individual 201 from atleast one of the other internet sources 231-235. The information on theother websites can be associated with the individual 201 using anymethod, including using a common login credential, such as a Facebookaccount, with an entity website 225, identification of the informationon the other website by the individual 201 to the entity 220, using theindividual's name or other identifying characteristic, identification ofother cookies on the individual's computer, using a registered creditcard on the other website, or any other method. Any type of informationcan be gathered from the at least one internet source 231-235 notcontrolled by the entity 220 in various embodiments, including, but notlimited to, one or more product reviews by the individual 201, productspurchased or examined by the individual 201, and searches performed bythe individual 201.

The information from the at least one internet source 231-235 that isnot controlled by the entity 220 can be obtained in various ways,depending on the embodiment. In some embodiments, the information issent to the entity 220 from the other internet source 231-235. In otherembodiments, the information is scraped from the other internet source231-235 by programs and provided to the entity 220. Other embodimentsuse different methods of obtaining the information for the at least oneinternet source 231-235. The information from the at least one otherinternet source 231-235 not controlled by the entity 220 is referred toas the second set of information 239 herein, and includes informationabout interaction between the individual 201 and the at least oneinternet source 231-235 not controlled by the entity 220, and in someembodiments, includes information about interaction between the otherindividuals 205 and the at least one internet source 231-235 notcontrolled by the entity 220, some of which may be anonymous.

In embodiments, the first set of information 229 and the second set ofinformation 239 are provided to a predictive machine learning engine240. The predictive machine learning engine 240 can be a part of theentity 220, or be outside of the entity 220, depending on theembodiment. In some embodiments, the predictive machine learning engine240 stores the first set of information 229 and/or the second set ofinformation 239 on a hard drive 242 or other computer readable storagemedium. In other embodiments, a different module stores the first set ofinformation 229 and/or the second set of information 239 on a computerreadable storage medium. The predictive machine learning engine 240 usesthe information 229, 239 to create different scenarios of customizedpresentations for the individual 201. The predictive machine learningengine then analyzes the first set of information 229 and the second setof information 239 to predict key performance indicators (KPI) for theindividual based on the different scenarios of customized presentationsfor the individual 201. The custom presentation engine 244, which insome embodiments can be integrated into the predictive machine learningengine 240, then generates a customized presentation for the individual201 based on the predicted KPIs and a KPI goal.

Key performance indicators can be any measure of the interaction betweenthe entity 220 and the individual 201 or other individuals 205, but caninclude indicators such as predicted click-through rate or probabilityof the individual 201 clicking on a particular user-interface element, aconversion rate or probability of the individual 201 making a purchase,a bounce rate or the probability that the individual 201 leaving thewebsite after viewing only the initial landing page, a rate ofincreasing return individuals or the probable increase in the percentageof individuals coming to a website site that are return visitors, therate of increasing purchase size or the probable increase in the dollaramount of a purchase, abandon rate or the probability that theindividual 201 leaves the website without purchasing items in theironline shopping cart, number of ad impressions per visit, time spent onthe website or physical retail store, or any other metric, depending onthe embodiment. A KPI goal is provided to the predictive machinelearning engine 240 and/or the custom presentation engine 244 in someembodiments, and the KPI goal can be used to generate a customizedpresentation to try to meet the KPI goal.

The customized presentation is customized for a particular individual201 and can take many different forms, depending on the embodiment,including, but not limited to, textual information, one or more images,an audio message, a static presentation, or an interactive presentation.The customized presentation can include a product promotion, such as anadvertisement, discount price, or coupon, a brand promotion, informationabout the individual's loyalty account, or any other type orinformation. The customized presentation is then provided to theindividual 201 through one or more electronic devices. In someembodiments, the customized presentation is sent to a computer system251 as a customized page flow 261 that includes one or more customwebpages. In some embodiments, the customized presentation 263 is sentto a mobile electronic device 253, such as a smartphone or tablet,associated with the individual 201 as a short text message via a shortmessage service (SMS) or a chat message. In some embodiments, thecustomized presentation 265 is set to a display 255 near the individual201 in the retail store 221. In some embodiments, the customizedpresentation is data sent to an application running on an electronicdevice associated with the individual 201, such as the computer 251 orthe mobile electronic device 253.

FIG. 3 is a flow chart for an embodiment of a method 300 for creationand delivery of individually customized web pages. Thecomputer-implemented method 300 starts at block 301 and continues toblock 310 where the first set of information related to interaction byan individual with an entity is electronically collected. Various typesof information can be collected for the first set of information,depending on the embodiment, including, but not limited to, informationabout the individual's interaction with a retail store of the entityfrom block 311, and information about the individual's interaction witha website controlled by the entity from block 312. The information aboutthe individual's interaction with the website can include, but is notlimited to, information about individual interface elements presented tothe individual, click-through information for the user interfaceelements presented to the individual, information about a page of thewebsite, and dwell-time information for the page of the website,depending on the embodiment. In some embodiments, information related tomultiple, separate, interactions by the individual at multipleinteraction points of the entity over a period of time greater than oneday from block 313 is collected as a part of the first set ofinformation. In some embodiments, information on interactions betweenthe entity and other individuals from block 314, and/or productinformation from block 315 are collected for the first set ofinformation. In various embodiments, the first set of information isstored on a computer readable media for later use at block 319.

A second set of information related to the individual from at least oneinternet source not controlled by the entity is obtained at block 320 inembodiments. The second set of information can contain any type ofinformation, depending on the embodiment, including information relatedto the individual from social media sites such as Facebook or Twitterfrom block 322, and product reviews by the individual from block 324. Insome embodiments, the second set of information is cached, or stored ona computer readable media, for later use at block 329.

At block 330, in embodiments, the first set of information and thesecond set of information are analyzed, using a processor, to predictdifferences in at least one key performance indicator (KPI) in responseto different presentations to the individual. A KPI can be any measureof the interaction between the individual and the entity, depending onthe embodiment, including, but not limited to, a ratio of conversionrate to bounce rate from block 332, or a rate of increasing returnindividuals from block 334.

In embodiments at block 340, a customized presentation for theindividual, based on the analyzing, is generated. The customizedpresentation can take any form, depending on the embodiment, includingcustomized webpages and/or a customized page flow for a website fromblock 342. In other embodiments, the customized presentation can be atext message, an image, or a voice message, and the customizedpresentation can be static or interactive. Depending on the embodiment,the customized presentation can include a retail promotion from block344, such as a coupon, a price discount, or an advertisement, and/or thecustomized presentation can include other information.

The method 300 includes providing the customized presentation to theindividual at block 350. Depending on the embodiment, the customizedpresentation can be sent to a computer associated with the individual atblock 352, sent to a mobile electronic device associated with theindividual at block 354, and/or sent to a display or speaker close tothe individual in a retail store at block 356. The method is complete atblock 359, although other embodiments can include additional steps,blocks, or actions.

Aspects of various embodiments are described with reference to flowchartillustrations and/or block diagrams of methods, apparatus, systems, andcomputer program products according to various embodiments disclosedherein. It will be understood that various blocks of the flowchartillustrations and/or block diagrams, and combinations of blocks in theflowchart illustrations and/or block diagrams, can be implemented bycomputer program instructions. These computer program instructions maybe provided to a processor of a general purpose computer, specialpurpose computer, or other programmable data processing apparatus toproduce a machine, such that the instructions, which execute via theprocessor of the computer or other programmable data processingapparatus, create means for implementing the functions/acts specified inthe flowchart and/or block diagram block or blocks.

The flowchart and/or block diagrams in the figures help to illustratethe architecture, functionality, and operation of possible embodimentsof systems, devices, methods, and computer program products of variousembodiments. In this regard, each block in the flowchart or blockdiagrams may represent a module, segment, or portion of code, whichcomprises one or more executable instructions for implementing thespecified logical function(s). It should also be noted that, in somealternative implementations, the functions noted in the block may occurout of the order noted in the figures. For example, two blocks shown insuccession may, in fact, be executed substantially concurrently, or theblocks may sometimes be executed in the reverse order, depending uponthe functionality involved. It will also be noted that each block of theblock diagrams and/or flowchart illustration, and combinations of blocksin the block diagrams and/or flowchart illustration, can be implementedby special purpose hardware-based systems, or circuitry, that performthe specified functions or acts, or combinations of special purposehardware, circuitry, and computer instructions.

FIG. 4 is a data flow diagram 400 for an embodiment of a predictivemachine learning engine 410. The predictive machine learning engine 410,in at least some embodiments, uses at least one processor programmed toperform predictive machine learning to analyze the first set ofinformation 401 and the second set of information 402. The predictivemachine learning engine 410 uses historical data to make predictions onunknown events or occurrences. In embodiments, a user-interestidentifier module 411 analyzes both the 1^(st) set of information 401that includes information about interaction between individuals and theentity, and the second set of information 402 that includes informationabout interaction between individuals from other internet sources. Theuser-interest identifier module 411 uses the analysis to identifyuser-interest features in the information 401, 402, which may also bereferred to as classification in some embodiments. Examples ofuser-interest features that may be identified include user interface(UI) design components such as a UI skin, button layout, type ofmerchandise displayed, brands displayed, page flow, discounts, and thelike, as well as various types of content such as coupons, in-storemerchandise display design, and the like. The user-interest features canthen be provided by the user-interest identifier module 411 to thepredictive model builder module 412.

The predictive model builder module 412, in various embodiments, alsoreceives the first set of information 401 and the second set ofinformation 402 along with KPI definitions 403. A KPI can be any type ofindicator, but in at least some embodiments, a KPI can be a ratio ofconversion rate to bounce rate, or a rate of increasing returnindividuals. By analyzing the first set of information 401 and thesecond set of information 402, in light of the user-interest featuresprovided by the user-interest identifier module 411, the predictivemodel builder module 412 builds mathematical predictive KPI models 413for a particular individual that have user-interest features as thevariables in the model. The KPI models 413 are built to be generalizablebeyond a particular occurrence of a datum in embodiments. As the firstset of information 401 and second set of information 402 are updated,the KPI models 413 are updated in many embodiments, so that the KPImodels 413 are current and up-to-date with the latest data collected.

Embodiments of the predictive model builder module 412 search forconsistent patterns and systematic relationships between variables andthen validate the findings by applying the detected patterns to eventsfor a set of users, and/or events for single user. Embodiments of theuser-interest feature identifier module 411 and the predictive modelbuilder 412 use one or more algorithms such as classification,collaborative filtering, and logistic regression to handle structuredand unstructured data streams from a wide range of data. An embodimentof the predictive model builder module 412 uses a robust, unsupervisedlearning algorithm to select mathematical models to fit the data fromboth the first set of information 401 and the second set of information402. Embodiments utilize inter-model weighting and dependency while anintra-model is trained with a combination of offline and online parallelalgorithms. In some embodiments, rank aggregation is performed usingpartial rank orderings to obtain a global ranking. The collected datacan then be viewed as partial information about an underlyingdistribution over complete orderings of all objects. One application ofthis for some embodiments is to calculate a product ranking for aspecific individual using limited click data.

The KPI models 413, along with the identity of a targeted individual 404and KPI goals 405, can then be used in embodiments by the custompresentation builder module 414 to generate a customized presentation420 for the individual. For a customized presentation 420 to bepresented as a page flow on a website, the custom presentation buildermodule 414 dynamically generates a page flow that highlights theproducts and features that are predicted to induce the individual totake action in line with the KPI goals 405. For example, for anindividual who adds an item to their shopping cart to find the shippingcost, embodiments of the custom presentation builder module 414 candynamically insert a dialog box to show shipping cost. Each individualcan have a dynamic page flow that is customized to induce the desiredbehavior from the individual and is different than other individuals'page flows.

For other interaction points, such as a retail store or an application,embodiments of the custom presentation builder module 414 can generateappropriate customized presentations based on the KPI models 413 for anidentified individual 404 and KPI goals 405. For example, in a retailstore, a text message can be sent to the individual's phone to show abundling discount in response to the individual examining one of theproducts in the bundle if the individual has purchased bundles in thepast. Or a game can be offered to an individual as a part of asmartphone app as a reward for posting reviews to an individual whooften visits gaming sites on the internet.

FIGS. 5A and 5B show customized page flows for two different individualsgenerated by an embodiment. FIG. 5A shows a customized page flow 510 ofa website for a first individual generated by an embodiment. Inembodiments, the customized presentation that is the customized pageflow 510 for the first individual is sent to a client device associatedwith the first individual in response to an action by the firstindividual, such as navigating to a webpage of the entity and clickingon various user-interface elements. Information about the firstindividual's interactions with the entity, as well as information fromother internet sources, was gathered and analyzed to generate the pageflow 510 for a website of the entity.

In response to the first individual navigating to the website, anembodiment generates the first page 520 which is customized for thefirst individual. The example customized first page 520 includes severaluser-interface elements, including four product images/descriptions suchas product image description 522, and a plurality of buttons,specifically an “Add to Cart” button 524, and a checkout button 526. Inthe example customized first page 520, the number of productimages/descriptions, the specific images/descriptions shown, the layoutof the various user-interface elements 522-526, and the color scheme arecustomized for the first individual based on analyzing information aboutthe individual's interaction with the entity in the past, andinformation about the individual from other internet sources. So, in atleast some embodiments, the customized presentation includes at leastone webpage with a customized layout of user interface elements and acustomized color scheme. In some cases, the first page 520 may be basedon a web page template selected for the first individual from aplurality of web page templates.

The example customized page flow 510 is configured so that if the firstindividual clicks on the “Add to Cart” button 524, a second customizedwebpage 530 is displayed to the first individual that shows the productadded to the cart 532 and the shipping price 538, which was notpreviously visible. This is done in the example customized page flow 510because data from previous interactions between the first individual andthe entity showed that the first individual had previously eitherabandoned items in the cart or had gone to the cart to see the shippingcost before going back to continue shopping. This behavior had beenanalyzed and it was determined that a KPI of conversion rate could beincreased by showing the first individual the shipping cost immediatelyafter adding something to the shopping cart. The second customizedwebpage 530 can also have a custom layout, color scheme, user-interfaceelements, or other features that are customized for the first individualin embodiments.

In the example customized page flow 510, the first individual cannavigate back to the first customized webpage 520 by clicking on the“Continue Shopping” button 534. In some embodiments, the first webpage520 is further customized after a product is added to the cart, such asproviding different product information or product promotionalinformation for products related to the product 532 added to theshopping cart.

The first individual can checkout and complete the purchase either byclicking on the checkout button 526 from the first customized webpage520 or the checkout button 536 on the second customized webpage 530. Inthe example customized web flow 510, clicking on either checkout button526, 536 navigates the user to a third custom webpage 540 to completethe purchase of the items in the electronic shopping cart. The examplethird custom webpage 540 shows the first individual the total cost ofthe order 548 and provides a field 542 to enter a credit card becausethe first individual does not allow a credit card number to be saved onthe website. Once the first individual has entered their credit cardnumber into the field 542, the first individual can click the buy button549 to complete the purchase.

FIG. 5B shows a customized page flow 550 of a website for a secondindividual generated by an embodiment. In embodiments, the customizedpresentation that is the customized page flow 550 for the secondindividual is sent to a client device associated with the secondindividual in response to an action by the second individual, such asnavigating to the same webpage of the entity as was done by the firstindividual in FIG. 5A. Information about the second individual'sinteractions with the entity, as well as information from other internetsources, was gathered and analyzed to generate the page flow 550 for thewebsite of the entity that is different than the page flow 510 generatedfor the first individual, even though the two individuals navigated tothe same unified resource locator (URL) in some embodiments.

In response to the second individual navigating to the website, anembodiment generates the first page 560 which is customized for thesecond individual. The first page 560 is different than the first page520 generated for the first individual. The example customized firstpage 560 includes several user-interface elements, including six productimages/descriptions such as product image description 562, which is adifferent number of products arranged differently, and might bedifferent products. In some cases, the first page 560 may be based on aweb page template selected for the first individual from a plurality ofweb page templates. An “Add to Cart” button 564 and a checkout button566 are different in shape and location in the example shown. In theexample customized first page 560, the number of productimages/descriptions, the specific images/descriptions shown, the layoutof the various user-interface elements 562-566, and the color scheme arecustomized for the second individual based on analyzing informationabout the individual's interaction with the entity in the past, andinformation about the individual from other internet sources.

The example customized page flow 550 is configured so that if the secondindividual clicks on the “Add to Cart” button 564, the second individualstays on the first page, although one or more elements on the first pagecan be updated in some embodiments to reflect the fact that somethinghas been added to the online shopping cart. This is done in the examplecustomized page flow 550 because data from previous interactions betweenthe second individual and the entity showed that the second individualhad not shown concern about shipping cost. This behavior had beenanalyzed in the embodiment, and it was determined that a KPI ofconversion rate could be increased by maximizing the time that thesecond individual is provided with purchasing options.

In the example customized page flow 550, a product image 562 isconfigured to show a product promotion if the second individual mousesover the product image 562, leading to the customized presentation image570 of a pop-up window 572 shown over the first webpage 560. If thesecond individual clicks on the product promotion pop-up window 572,product 562 is added to the cart in embodiments. The pop-up window 572can also have a custom layout, color scheme, user-interface elements, orother features that are customized for the second individual inembodiments. After a time delay, or after the second individual adds theproduct to the cart, the pop-up window 572 is removed and the first page560 is again shown.

The second individual can checkout and complete the purchase by clickingon the checkout button 566 from the first customized webpage 560. In theexample customized web flow 550, clicking on the checkout button 566navigates the user to a third custom webpage 580 to complete thepurchase of the items in the electronic shopping cart. The example thirdcustom webpage 580 shows the second individual the product informationand cost 584, the shipping cost 586, and the total cost of the order 588and shows a saved credit card 582 because the second individual hasstored a credit card number on the website. The second individual canclick the buy button 589 to complete the purchase. Note that the thirdcustom webpage 580 for the second individual is different that the thirdcustom webpage 540 for the first individual.

As the first and second individuals are interacting with the first pageflow 510 and second page flow 550 respectively, information can begathered about the individuals' behavior to be added to the first set ofinformation. The expanded first set of information can then bere-analyzed, along with the second set of information, to improve theKPI predictions. Various types of instrumentation can be included in thepage flows 510, 550 to facilitate information collection beyond typicaldata gathered by a website, such as mouse tracking, page view times, orother metrics, in some embodiments.

In other embodiments, a different type of customized presentation can begenerated, depending on the embodiment and on the individual. Any aspectof a presentation can be customized in various embodiments. The deviceused for the presentation can also be customized for the individual, inembodiments. In some embodiments, the customized presentation can bedata for an app running on a tablet or smartphone of the individual. Theapp can then use the data to customize the presentation to theindividual and, in some embodiments, can combine the data received withlocalized information, such as geolocation data, to customize thepresentation further, such as waiting until the individual is close to aretail store of the entity to present the customized product promotionpresentation to the individual. Other embodiments can customize images,user-interface elements, colors, promotion details, page layout, soundand volume levels, or any other aspect of the customized presentationfor the individual.

FIG. 6 shows a schematic of a physical retail store 600 with sensors foruse in an embodiment. In the example shown, an individual 602 enters thestore 600 and follows path 650 through the store before approaching apoint-of-sale terminal 680. The individual 602 carries a smartphone 606that has an app for the entity that owns the retail store 600 and thatthe individual 602 has provided with details of the her loyalty programmembership for the entity. As a part of the loyalty program membership,the individual 602 received a RFID tag 604, that she has attached to herpurse. In other embodiments, the smartphone may contain an RFID tag thatthe individual 602 has registered with the entity.

As the individual 602 walks through the store 600 in the example, shestops in several locations 651-654 for various lengths of time. Duringsome of the stops, the individual is in close engagement with productson the store's shelves. In embodiments, various sensors can monitor theindividual 602 to detect her interaction with the products. The examplestore 600 includes six video cameras 631-636 that can track theindividual 602 to identify the individual using facial recognitionsoftware and/or determine the individual's location in the store 600. Soas the individual stops at location 651 to examine product A 611, atleast the first video camera 631 and the fourth video camera 634 can seethe individual 602, and triangulate to determine her location in thestore 600. The individual's location can then be used in embodiments todetermine that the individual 602 paused to examine product A 611, whichcan be collected as a part of the first set of information in someembodiments.

The individual 602 continues to location 652 to examine product B 612. Asensor, such as RFID reader 622, can determine that she stopped toexamine product B 612 and provide information on product B 612 as a partof the first set of information in some embodiments. The individual 602bypasses product C 613 so the RFID reader 623 does not detect herpresence. As the individual 602 pauses at location 654 to talk to afriend, the cameras 631-636 can detect her location and determine thatshe is not near any products. As the individual 602 continues on herpath 650, she passes near product D 615, product E 616, and product F617 without stopping or examining them. While the RFID sensor 625 maydetect a momentary presence of the RFID tag 604 on the individual'spurse, no dwell time at the product 615 was detected so no informationabout product D 615 was collected and included in the first set ofinformation. And while the video cameras can detect the individual'slocation as she passes by product E 616 and product F 617, the lack ofdwell time in those locations can be used to indicate no particularinterest in those products. So, because location information about theindividual 602 from the video cameras 631-636 and/or the RFID readers612-625, along with product information corresponding to the locationsof pauses by the individual 602, can be provided in various embodiments,the first set of information includes location information about theindividual from one or more sensors in the retail store 600 and layoutinformation for the retail store 600 in some embodiments. In otherembodiments, other types of sensors can be used to provide informationabout the products in which the individual 602 shows interest orinformation about the activities of the individual 602 in the store 600.

At the end of her shopping, the individual 602 approaches the POSterminal 680 to pay for her purchases. Some number of product A 611, andproduct F 617 are scanned by the POS terminal 680 and purchased. So, itcan be noted that while the individual 652 paused a product B 612, shedid not purchase any of product B 612, and that even though theindividual 602 did not pause a product F 617, she did take some ofproduct F 617 off the shelf. In-store display information about thevarious products 611-617 can also be provided as a part of the first setof information in some embodiments, to allow that class of informationto be analyzed. In some embodiments, a customized presentation to theindividual 602 is sent to an electronic display 681 located in thephysical retail store 600, such as in the POS terminal 680, althoughother displays may be provided in the store 600.

FIG. 7 shows an electronic system 700 for creation and delivery ofindividually customized web pages. The electronic system 700 includes anetwork 701 that can include one or more local area networks, one ormore wide area networks, and/or some portion of the internet. A computersystem, or server, 710 to interact with an individual, is included inthe system 700. The computer system 710 includes a memory 720 to storeinstructions and/or information. The memory 720 can be any type ofmemory capable of storing computer data, including, but not limited to,volatile or nonvolatile semiconductor-based memory, spinning magneticmedia based hard drives, or optical discs. Any number of physical memorydevices of any type can be used for the memory 720. The computer system710 also includes a network interface 718 to communicate over thecomputer network 701. The computer system 710 also includes at least oneprocessor 712 coupled to the memory 720 and the network interface 718.

The memory 720 includes at least one non-transitory computer readablestorage medium having computer program code embodied therewith. Thecomputer program code includes information collection code 722 tocollect a first set of information 714. The first set of information 714includes information related to interaction by an individual with anentity. In some embodiments, the information collection code 722includes instructions to store the first set of information 714 on acomputer readable medium. The information collection code 722 alsoincludes computer program code to obtain a second set of information 716related to the individual from at least one internet source notcontrolled by the entity. In some embodiments, the informationcollection code 722 includes instructions to store the second set ofinformation 716 on a computer readable medium. The computer program codealso includes code to analyze 724 the first set of information and thesecond set of information to predict differences in at least one keyperformance indicator in response to different presentations to theindividual. In some embodiments, the computer program code includes codeto perform predictive machine learning to analyze the first set ofinformation and the second set of information. The computer program codealso includes code to generate a customized presentation 726 for theindividual based on the analyzing. The computer program code alsoincludes code to provide the customized presentation 728 to theindividual. In some embodiments, the computer program code includes codeto send the at least one customized presentation 762, 772 to a clientdevice 760, 770 associated with the individual in response to an actionby the individual.

The at least one processor 712, in some embodiments, is able to read thecomputer program code and execute the code so that the at least oneprocessor 712 is programmed to collect a first set of information overthe computer network, the first set of information comprisinginformation related to interaction by an individual and/or otherindividuals with an entity. The at least one processor 712 is alsoprogrammed to obtain a second set of information related to theindividual and/or other individuals from at least one internet sourcenot controlled by the entity, over the computer network. The at leastone processor 712 is also programmed to analyze the first set ofinformation and the second set of information to predict differences inat least one key performance indicator in response to differentpresentations to the individual. And the at least one processor 712 isalso programmed to generate a customized presentation for the individualbased on the analyzing and to provide the customized presentation to theindividual over the computer network 701.

In some embodiments, the system 700 also includes one or more clientdevices associated with an individual, such as the mobile electronicsdevice 760 and/or the computer 770. So, in some embodiments, the atleast one processor 712 is further programmed to send the at least onecustomized presentation to a client device 760, 770 associated with theindividual in response to an action by the individual. The customizedpresentation can be data for an app 762 on the mobile electronics device760, a customized webpage 772 for display on the computer 770, or anyother type of customized presentation, depending on the embodiment.

The system 700 includes interaction points of an entity, such as theentity server 730 which is coupled to the network 701, and/or an entitystore 740, in embodiments. The entity server 730 can collect informationabout interactions with various individuals that can be provided as apart of the first set of information 714. The entity server 730 can beany type of server, including, but not limited to, a corporate webpresence, an e-commerce server, an informational kiosk, or a contentserver.

The entity store 740, which can be a physical retail location or someother type of store or physical interaction point, depending on theembodiment, can have one or more point-of-sale (POS) terminals 745 thatcan include a customer visible display to show a customized presentation746 to an individual in some embodiments. In some embodiments, otherdisplays, speakers, or other devices capable of providing a customizedpresentation to the individual are included in the entity store 740. Theentity store can also include one or more sensors, such as the RFIDreader 741, the video camera 742, and the magnetic card reader 743 invarious embodiments. The POS terminal 745 and the sensors 741-743 arecoupled to the network 701 in embodiments and can collect informationabout interactions with various individuals that can be provided as apart of the first set of information 714.

The example system 750 also includes another server 750 that is notcontrolled by the entity. The other server 750 contains informationabout the individuals that interact with the entity in the example.Information about the individuals that interact with the entity can becollected by the server 710 and included in the second set ofinformation in some embodiments. Examples of information that can becollected from the other server 750 in some embodiments includeinformation posted on social media sites, a personal webpage, or productreview sites by the individuals that interact with the entity.

In the preceding detailed description, numerous specific details are setforth by way of examples in order to provide a thorough understanding ofthe relevant teachings. However, it should be apparent to those skilledin the art that the present teachings may be practiced without suchdetails. In other instances, well known methods, procedures andcomponents have been described at a relatively high-level, withoutdetail, in order to avoid unnecessarily obscuring aspects of the presentconcepts. A number of descriptive terms and phrases are used indescribing the various embodiments of this disclosure. These descriptiveterms and phrases are used to convey a generally agreed upon meaning tothose skilled in the art unless a different definition is given in thisspecification. This application is a related to U.S. patent applicationSer. No. 14/026,225, filed on Sep. 13, 2013, the entire contents ofwhich is incorporated by reference herein for any and all purposes.

As will be appreciated by those of ordinary skill in the art, aspects ofthe various embodiments may be embodied as a system, device, method orcomputer program product apparatus. Accordingly, aspects of the presentinvention may take the form of an entirely hardware embodiment, anentirely software embodiment (including firmware, resident software,micro-code, or the like) or an embodiment combining software andhardware aspects that may all generally be referred to herein as a“server,” “circuit,” “module,” “client,” “computer,” “logic,” or“system.” Furthermore, aspects of the various embodiments may take theform of a computer program product embodied in one or more computerreadable medium(s) having computer program code stored thereon.

Any combination of one or more computer readable storage medium(s) maybe utilized. A computer readable storage medium may be embodied as, forexample, an electronic, magnetic, optical, electromagnetic, infrared, orsemiconductor system, apparatus, or device, or other like storagedevices known to those of ordinary skill in the art, or any suitablecombination of computer readable storage mediums described herein. Inthe context of this document, a computer readable storage medium may beany tangible medium that can contain, or store a program and/or data foruse by or in connection with an instruction execution system, apparatus,or device.

Computer program code for carrying out operations for aspects of variousembodiments may be written in any combination of one or more programminglanguages, including an object oriented programming language such asJava, Smalltalk, C++, or the like, and conventional proceduralprogramming languages, such as the “C” programming language or similarprogramming languages. The computer program code if loaded onto acomputer, or other programmable apparatus, produces a computerimplemented method. The instructions which execute on the computer orother programmable apparatus may provide the mechanism for implementingsome or all of the functions/acts specified in the flowchart and/orblock diagram block or blocks. In accordance with variousimplementations, the program code may execute entirely on the user'scomputer, partly on the user's computer, as a stand-alone softwarepackage, partly on the user's computer and partly on a remote computeror entirely on the remote computer or server. In the latter scenario,the remote computer may be connected to the user's computer through anytype of network, including a local area network (LAN) or a wide areanetwork (WAN), or the connection may be made to an external computer(for example, through the Internet using an Internet Service Provider).The computer program code stored in/on (i.e. embodied therewith) thenon-transitory computer readable medium produces an article ofmanufacture.

The computer program code, if executed by a processor causes physicalchanges in the electronic devices of the processor which change thephysical flow of electrons through the devices. This alters theconnections between devices which changes the functionality of thecircuit. For example, if two transistors in a processor are wired toperform a multiplexing operation under control of the computer programcode, if a first computer instruction is executed, electrons from afirst source flow through the first transistor to a destination, but ifa different computer instruction is executed, electrons from the firstsource are blocked from reaching the destination, but electrons from asecond source are allowed to flow through the second transistor to thedestination. So a processor programmed to perform a task is transformedfrom what the processor was before being programmed to perform thattask, much like a physical plumbing system with different valves can becontrolled to change the physical flow of a fluid.

As used in this specification and the appended claims, the singularforms “a”, “an”, and “the” include plural referents unless the contentclearly dictates otherwise. Thus, for example, reference to an elementdescribed as “a product” may refer to a single product, two products orany other number of products. As used in this specification and theappended claims, the term “or” is generally employed in its senseincluding “and/or” unless the content clearly dictates otherwise. Asused herein, the term “coupled” includes direct and indirectconnections. Moreover, where first and second devices are coupled,intervening devices including active devices may be located therebetween.

Any element in a claim that does not explicitly state “means for”performing a specified function, or “step for” performing a specifiedfunction, is not to be interpreted as a “means” or “step” clause asspecified in 35 U.S.C. § 112(f).

The description of the various embodiments provided above isillustrative in nature and is not intended to limit the invention, itsapplication, or uses. Thus, different variations beyond those describedherein are intended to be within the scope of the embodiments of thepresent invention. Such variations are not to be regarded as a departurefrom the intended scope of the present invention. As such, the breadthand scope of the present invention should not be limited by theabove-described exemplary embodiments, but should be defined only inaccordance with the following claims and equivalents thereof.

What is claimed is:
 1. A computer system to provide customized webpages,the computer system comprising: (a) one or more computer readablestorage media, the media storing: (i) a first set of informationcomprising information related to interaction by a plurality ofindividuals with an entity; (ii) a second set of information comprisinginformation related to the plurality of individuals from at least oneinternet source not controlled by the entity; and (iii) a plurality userinterface design components; (b) a computer server coupled to thecomputer storage and a computer network, the computer server programmedto: (i) receive a request, over the computer network, for a webpage froma device associated with a particular individual of the plurality ofindividuals; (ii) analyze the first set of information and the secondset of information to predict differences in at least one keyperformance indicator for the particular individual in light of theplurality of user interface design components; (iii) automaticallyselect at least one user interface design component from the pluralityof user interface design components for presentation to the particularindividual, based on the analysis; (iv) automatically generate andtransmit a first customized webpage, in response to the request, overthe computer network, to the device associated with the particularindividual, the first customized webpage comprising the selected atleast one user interface design component; and (v) in response to aninteraction with the selected at least one user interface designcomponent, automatically generate and transmit a second customizedwebpage to the device associated with the particular individual tocreate a customized page flow.
 2. The computer system of claim 1,wherein the entity comprises a website; and wherein the first set ofinformation comprises information about user interface elementspresented to the individual, click-through information for the userinterface elements presented to the individual, information about a pageof the website, and dwell-time information for the page of the website.3. The computer system of claim 1, wherein the entity comprises aphysical retail store; and wherein the first set of informationcomprises location information about the individual from one or moresensors in the retail store and layout information for the retail store.4. The computer system of claim 1, wherein the at least one keyperformance indicator comprises a ratio of conversion rate to bouncerate, or a rate of increasing return individuals.
 5. The computer systemof claim 1, wherein the computer server is further programmed to performpredictive machine learning to analyze the first set of information andthe second set of information.
 6. The computer system of claim 1,wherein the first customized webpage has a customized first layout, thesecond customized webpage has customized second layout that is differentthan the first layout, and both the first and second customized webpagehave a common customized color scheme.
 7. The computer system of claim1, wherein the request for the webpage from the device associated withthe particular individual is a first request and the first requestcomprises a particular URL; and the computer server is furtherprogrammed to: (vi) receive a second request, over the computer network,for the webpage from a second device associated with a second individualof the plurality of individuals, the second request comprising theparticular URL; and (vii) automatically generate and transmit a thirdcustomized webpage, in response to the second request, over the computernetwork to the second device associated with the second individual,wherein the third customized webpage is different than the firstcustomized webpage.
 8. The computer system of claim 1, wherein theplurality of user interface design components comprise one or more of auser interface skin, a plurality of buttons, a button layout, or a webpage template.
 9. The computer system of claim 1, wherein the at leastone internet source not controlled by the entity comprises one or moresocial media websites.
 10. A computer-implemented method to providecustomized webpages to a client device associated with an individual,the method comprising: collecting a first set of informationelectronically, the first set of information comprising informationrelated to interaction by the individual with an entity; storing thefirst set of information on a computer readable media; obtaining asecond set of information comprising information related to theindividual from at least one internet source not controlled by theentity; analyzing, using a processor, the first set of information andthe second set of information to predict differences in at least one keyperformance indicator in response to different presentations to theindividual; automatically generating a customized presentation for theindividual based on the analyzing, the customized presentationcomprising: a first customized webpage comprising a customized colorscheme and a customized layout of user interface elements, including afirst button; and a second customized webpage, linked to the firstbutton of the first customized webpage, to provide a customized pageflow for the individual; and providing the customized presentation tothe individual by sending the customized presentation, over a computernetwork, to a client device associated with the individual in responseto action by the individual.
 11. The method of claim 10, wherein theentity comprises a website; and wherein the first set of informationcomprises information about user interface elements presented to theindividual, click-through information for the user interface elementspresented to the individual, information about a page of the website,and dwell-time information for the page of the website.
 12. The methodof claim 10, wherein the entity comprises a physical retail store; andwherein the first set of information comprises location informationabout the individual from one or more sensors in the retail store andlayout information for the retail store.
 13. The method of claim 10,wherein the first set of information comprises information on one ormore items purchased from the entity by the individual, and informationabout examinations, by the individual, of one or more items provided bythe entity.
 14. The method of claim 10, wherein the first set ofinformation comprises information related to multiple, separate,interactions by the individual at multiple interaction points of theentity over a period of time greater than one day.
 15. The method ofclaim 10, wherein the first set of information comprises informationrelated to interactions by other individuals with the entity; and thesecond set of information comprises information related to the otherindividuals from the at least one internet source not controlled by theentity.
 16. The method of claim 10, wherein the at least one internetsource not controlled by the entity comprises one or more social mediawebsites associated with the individual.
 17. The method of claim 10,wherein the second set of information comprises one or more productreviews by the individual on the at least one internet source notcontrolled by the entity.
 18. The method of claim 10, wherein the atleast one key performance indicator comprises a ratio of conversion rateto bounce rate, or a rate of increasing return individuals.
 19. Themethod of claim 10, wherein the entity comprises a physical retailstore; and wherein the providing the customized presentation to theindividual comprises sending the customized presentation to anelectronic display located in the physical retail store.
 20. A computerprogram product to provide customized webpages to a client deviceassociated with an individual, the computer program product comprising:at least one non-transitory computer readable storage medium havingcomputer program code embodied therewith, the computer program codecomprising: computer program code to collect a first set of information,the first set of information comprising information related tointeraction by the individual with an entity; computer program code toobtain a second set of information related to the individual from atleast one internet source not controlled by the entity; computer programcode to analyze the first set of information and the second set ofinformation to predict differences in at least one key performanceindicator in response to different presentations to the individual;computer program code to automatically generate a customizedpresentation for the individual based on the analyzing, the customizedpresentation comprising: a first customized webpage comprising acustomized color scheme and a customized layout of user interfaceelements, including a first button; and a second customized webpage,linked to the first button of the first customized webpage, to provide acustomized page flow for the individual; and computer program code toprovide the customized presentation to the individual by sending thecustomized presentation, over a computer network, to a client deviceassociated with the individual in response to action by the individual.